Before you send anything back
Contact us with your order number first. Items ship from different fulfillment locations, so we'll give you the correct return instructions for your item. Returns sent without contacting us may not reach us.
Return and refund terms
Return eligibility, time limits and refund timing are set out in our Refund Policy.
Damaged or incorrect items
If an item arrives damaged, defective or isn't what you ordered, contact us with your order number and a photo of the item and its label. We'll review it and arrange a replacement or refund.
Cancellations
To cancel or change an order, contact us as soon as possible with your order number. Orders that haven't been sent to our fulfillment partner can usually be cancelled; orders that have already shipped can't be changed.